Delivery Information

Coronavirus Update - 1 May 2021.

We're open and intend to stay open during this crisis if we can! Of course we rely on Royal Mail and many couriers to deliver our products to you so should they be experiencing delays or difficulties we will inform you as quickly as we can. Please allow a few extra days for deliveries as a basic rule for any order you place with us. Many of our larger suppliers are working with a highly reduced team so please be patient and know we are working as best we can to fulfil orders as quickly and safely as we possibly can.

We work with many fantastic suppliers who operate small UK businesses or are self-employed. We've decided to support them as much as possible by creating a dedicated category just for their products so by purchasing any of the products in this category, you know you are helping someone in the UK trying to keep afloat, pay their bills and most importantly of all, help relieve them of some mental anxiety they may be feeling with all this uncertainty.

Please stay safe, stay home and we'll all get through this together. Here's our CEO, Fernie - enjoying a rest in the garden. 


PLEASE NOTE: All Bowl & Bone Republic products are shipped from Poland so please allow 1-2 weeks for delivery. Should you need to return or exchange a Bowl and Bone product, you will have to send the item back to them directly in Poland so please double check you are ordering the correct size!

All Bowl & Bone items are excluded from our free UK delivery offer.

UK Mainland Standard Delivery - £3.95. Standard delivery to any UK address is £3.95. Parcels are sent using Hermes Courier Service and are tracked.  2-4 Working Days 

Additional charges will apply for Isle of Man, the Channel Islands, the Isle of Wight, and the Isles of Scilly. This also includes Northern Ireland and remote areas of Scotland

All orders placed before 12pm will be processed that day, and dispatched or put into production where needed. Orders placed after 12pm will be processed the following day.

UK Mainland Delivery - FREE

Spend £20.00 and receive free delivery!  

1st Class UK Recorded Delivery 

1st Class UK recorded delivery to any UK address. We always endeavour to package and send gifts as quickly as we can - usually the same day for orders placed before 12.00.  Parcels are usually sent out by Royal Mail and will ordinarily arrive within 2 working days, although this is not a guaranteed service. A signature will be required.

Next Day Delivery 

Orders must be received by 12 noon Monday – Thursday in order to be delivered the following day. (Not available weekends). See Below.

Delivery Information (UK)

All orders will be dispatched using Royal Mail or Fernie's Choice chosen courier service for dog beds & blankets. Please note that goods will not be dispatched on weekends, bank holidays or any other public holiday. Please allow 3-5 working days for free delivery.

Some parcels will require a signature on arrival therefore when ordering you must state a delivery address where someone will be present. In the event that no one is available to sign for the goods and a signature is required, the carrier will leave notification of their delivery attempt with the necessary re-delivery information.

Sold Out products - please e-mail so I can give you details of delivery times. Most of our products are handmade so we have to wait for them!

EC Countries & Worldwide 

Sorry due to Brexit we are unable to guarantee delivery overseas. 

What time can I expect the delivery to arrive?

If it’s coming by courier, you’ll receive your package between 8am and 6pm. For Royal Mail, it’ll come at the same time as your normal post.

Do I need to sign for delivery?

If it’s being delivered via courier then a signature will be required. If you won’t be there on the day of delivery the courier will leave a card with details of how to re-arrange delivery or where to collect the parcel – enter your postcode here to find out where your local depot is. For Royal Mail deliveries you don’t need to sign.

What time do I need to order by?

If you are choosing Next Day Delivery you’ll need to order by 11am to receive it the next working day. 12 midday for all other deliveries.

What happens if I miss the delivery?

A card will be dropped through your letterbox, giving you details of where to collect your item (usually from your local post office or the nearest courier depot) or to re-arrange delivery. If your item is being delivered by courier you can find the nearest depot here