Frequently Asked Questions

Q. I've ordered a new dog bed, how long is delivery?

A. Our standard delivery service is 3-5 working days, however if you need any item in a rush you can select Next Day Delivery but this has to be ordered by 11am. is always manned, so if you want to chat about delivery or stock then please just get in touch.

Q. How do I know what size bed to order for my dog?

A. Every dog sleeps differently, however we recommend that you see whether they sleep curled up or stretched out. This will give you a better indication as to which size to go for.  Most of the measurements on the site are taken to the outside of the bed, so please bear this in mind when ordering. If you have any doubts please e-mail (this e-mail is always manned). 

Q I am looking for a new dog coat for my dog, how do I ensure I get the right size?

A. Each manufacturer has their own guidelines, however we recommend measuring the width of the neck, the chest and the distance from your dogs neck to the top of their tail (see sizing guide). There is further information included with each item description, however if in doubt please e-mail. 

Q. How do I know what size collar to order for my dog?

A. Get your old collar and measure it from tip to tip (buckle/clasp to end. If you have a puppy, measure around their neck and add 1inch or two fingers for growing space. you have any doubts please e-mail (this e-mail is always manned). 

Q. Can I order dog food through Fernie's Choice?

A. We're sorry, but at the moment we are only offering tasty treats and antler chews. 

Q. I'm reluctant to put my credit card details into your website - is it secure.

A. Fernie's Choice uses Stripe and Paypal to process all of our credit card bookings. All transactions are highly encrypted and each customer's credit card details are totally secure. If you order through the website we don't even see your card details and we don't store any card details on file.

Q. I would like to pay by cheque, is this possible?

A. We are happy to accept cheques, however cannot send any products out until a cheque has cleared through our bank account.

Q. I would like to purchase a dog bed as a gift for our friends, are you able to gift wrap items?

A. We can gift wrap items (provided that they are not too big!) - Please e-mail to discuss. 

Q. Which payment methods do you accept?

We accept Visa, MasterCard, Visa Debit/Delta, Switch and American Express and PayPal. Applepay will be available in October!

Q. What packaging do you send your goods out in?

A. At Fernie's Choice we send most of our products out in recycled Polythene mailing bags or cardboard boxes. We also believe strongly in recycling cardboard boxes and doing our bit for the environment, so we will often send out products in a used box. If they look a bit tired when they arrive please forgive us but we think it's worth the sacrifice! Please be assured that the product inside is brand new. 

Q. What if I have ordered the wrong item or am not happy with it?

A.  At Fernie's Choice we stand behind our products as we believe in quality and service. If you are not 100% satisfied with your purchase, you can return it for a replacement or refund - Please e-mail before sending anything back.